If you would like to inquire about repairs, please write "repair request" at the beginning of your message and let us know the following:
・Purchaser's name
- Order number (if known)
- Product condition (please include photos that show the condition)
Although it is unavoidable that eco-bags will deteriorate over time and with frequent use, we offer free repairs for three months after purchase so that you can use them with peace of mind.
*Please only pay the one-way shipping fee when returning the product.
*Please feel free to contact us with any inquiries, not just about repairs, such as how to use the product or any other concerns you may have.
[Extended warranty also available through ORIBA's official LINE]
If you register with the ORIBA official LINE account (ORIBA_Ecobag) and fill out the extended warranty form, the warranty period will be extended from 3 months to 1 year.
For inquiries regarding products and orders, please contact us here
If you contact us after placing an order, please include the order number from the order confirmation email and the name of the purchaser.
We will reply within 1-3 business days.
(It may take some time depending on the content)
Business days: Monday to Friday (closed on Saturdays, Sundays, and holidays)
